Tools and Templates - Understanding the Process
- Flowcharting Guide
- Flowcharting Case Study and Practice Example
- Focus Group Guide
- Check Sheets
- Force Field Analysis
- Pareto Chart
- Brainstorming Techniques
- Survey Tools
- Cause and Effect Diagram
- "Five Why's" Method of Root Cause Analysis
If it is necessary to analyze a great deal of numerical data in order to understand the process, tools like scatter plots, run charts, control charts, and histograms can be very useful. A concise online resource with detailed step-by-step instructions for using these and other classic quality control charts and management tools is located at: http://www.skymark.com/resources/tools/management_tools.asp