Highlights of Showcase 2002
Advancing Service Excellence & Improving Campus Climate
April 3, 2002
Showcase 2002 on April 3, 2002 brought together 250 members of the campus community to learn from each other about improving both campus climate and service excellence. Important and innovative tools, examples, and initiatives were highlighted in a poster session that featured over 50 displays and eight concurrent sessions. Keynote addresses indicated the importance of service excellence and organizational climate in carrying out the University’s core mission.
Service excellence and campus climate initiatives are essential to sustaining and advancing the excellence of our preeminent institution. UW-Madison is striving to be a community of learners, respecting and supporting each other. And we are striving to carry out our mission of creating, integrating, transferring and applying knowledge in the most effective and efficient ways possible. With the campus strategic plan as a foundation, these initiatives bring those aims to reality.
At the Showcase, Chancellor Wiley challenged participants to learn from the many examples presented and explore ways to adapt and implement them in other units on campus. Case study forms have been developed to assist with this process. The Office of Quality Improvement will be collecting and making these case studies available to the campus community.
The Showcase event brings together staff, faculty, and students from across campus to discuss and recognize the efforts of campus offices and departments to improve processes that impact service, working and learning on campus. Planning for Showcase 2003, tentatively scheduled for April 2003, is currently underway with the intention of expanding the number of program offerings and participants.
- Campus Climate (ExCHANGE Newsletter, January/February 2002)
- Complete Campus Climate (Badger Herald, January 2002)
- Improving climate through engagement at Berkeley
ExCHANGE Newsletter, November/December 2001)
- UW Strategic Plan - Nurturing Human Resources
- 'Fellow traveler' advocates return to civility (Wisconsin Week, April 3, 2002)
We Need Excellence Beyond the Classroom
by Brent D. Ruben, Ph.D.
Professor of Communication, and Executive Director of the Center for Organizational Development and Leadership, Rutgers University